Shopping With Us

Please refer to your product listing for estimate arrival dates. Please note these arrival dates are an estimate and shipments could take longer than expected to get to us due to unforeseeable circumstances. We will notify you of any further extended delays. You will receive an email notifying you of your dispatched order once it is on its way to you! If you have any questions or concerns, please contact us at hello@whittakerandfriends.com.au

All in stock orders are shipped within 1-2 business days

Whittaker and Friends is located in Brisbane, Australia.

At Whittaker and Friends, we offer worldwide shipping (see rates below)

International customers may be subject to import duties, taxes and other charges. We advise you to contact the relevant government body within your country for information on what those charges may be. Any additional fees are solely the buyer's responsibility.

Standard Shipping $10AUD

NEW ZEALAND

Standard Shipping $31.60AUD

Express Shipping $50.60AUD

USA & CANADA

UK & IRELAND

We understand your grief journey is individual. If you receive your products and decide they are not for you, we have a 14 day change of mind policy for domestic orders and 30 days for international orders. To start a refund, you can contact us at hello@whittakerandfriends.com.au. If your refund is accepted, items must be returned to us in their original packaging and unused. You will need to provide a receipt or proof of purchase. All return shipping expenses will be covered by you, the buyer. We will notify you once we've received and inspected your returned items and let you know if the return is approved or not. If approved, you will then receive a full refund via your original payment method. Please note it can take some time for your bank or credit facility to process your refund.

Please inspect your order upon receiving your delivery and contact us immediately via email at hello@whittakerandfriends.com.au if your item is defective, damaged or if you have receive the wrong item, so that we can evaluate the issue and correct it. We will provide a replacement or where not possible, a full refund.